英语翻译正确理解现代物流对客户服务水平的要求国际上普遍认同的物流概念是美国物流管理协会于1998年给出的定义,即：“物流

英语翻译
正确理解现代物流对客户服务水平的要求
国际上普遍认同的物流概念是美国物流管理协会于1998年给出的定义,即：“物流是供应链活动的一部分,是为满足顾客需要,对商品、服务及相关信息从产地到消费地高效、低成本流动和储存而进行的规划、实施、控制的过程”.这一概念确切表达了物流管理理论的核心,即系统管理思想,总成本概念和顾客至上的主题.物流的核心是为客户提供服务,即实施集物流、信息流、资金流为一体的全方位管理,把运输、仓储、包装、装卸、流通加工等组成一条环环相扣的链条,并以最低的成本费用,把企业所需的材料、货物按时、按量、按质安全地运送到生产和流通中的任何一个地方.物流系统的功能目标就是满足客户需求.从客户服务角度看,物流要以适当的成本、适当的服务和适当的质量,保证适当的客户在适当的时间、适当的地点,获得适当产品的可能性,即产品的可得性.可得性是评价物流系统功能的指标,是物流系统优化的主要目标,也是物流服务水平的具休体现.对于物流企业来说,物流服务是其核心所在,客户是企业的第一资源,企业的经营绩效来自于提供的物流服务,而服务则来自于客户的需求.客户服务水平能否满足客户的要求,则是物流企业底得客户和市场的关键,也是物流服务供应商竟争优势所在.

Correct understanding on the requirements for modern logistics to customer service level
The generally recognized concept of logistics in the world is the definition from the Council of Logistics Management in 1998,namely: " Logistics is a part of supply chain activity which is a efficient,low-cost circulation and storage process of planning,enforcement and controlling in terms of the commodity,service and relevant information from the original place to the final consumption." This concept accurately expresses the core of logistics management theory, which are systematic management idea,total cost concept and the theme of customer first. The core of logistics is to provide customer service which is the overall management including logistics,information flow and cash flow and combines transportation,storage,packing,load and unload,distribution process and other links to be one inter-connected chain and transports all the materials needed by enterprises to any place during the production and distribution process according to the required time,quantity and quality safely at the lowest cost. The function object of logistic system is to satisfy the customers' requirements. From the customers' point of view,logistics should guarantee the possibility that customers can get the products at the appropriate time and place ,which is the availability of the products at appropriate cost ,service and quality. Availability is a very important index during the assessment of the function of logistic system, which is not only the main object of logistic system optimization but also the concrete showcase of the logistic service level. As far as logistics enterprises concern,the logistic service is their core, customers are the enterprises' first resource, the enterprises' business performance comes from the logistic service they provide and the service comes from the needs of the customers. Whether the customer service level can meet the requirements from the customers is not only the key for logistics enterprises to occupy customers and markets but also the competitive edge for the logistics service suppliers.
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