求一封英文信!设想你买了一本英文词典,发现有这样那样的质量问题,书店的服务态度又不好,因此给报社编辑写信.信中要包括以下

求一封英文信!
设想你买了一本英文词典,发现有这样那样的质量问题,书店的服务态度又不好,因此给报社编辑写信.
信中要包括以下内容：
1、事情的起因
2、与书店交涉的经过
3、呼吁服务行业必须提高服务质量

(Letters of Complaint)
【例一】
Florence Trunkemeyer
College of Business
Ball State University
Muncie,IN 47300
November 15,1998
General Computer Corporation
Engineering Department
P.O.Box 73219
Fort Worth,TX 76108
Dear Sir:
With reference to our order No.W 98,the 120 computer sets supplies to the above order were delivered the day before yesterday,but we regret that 20 sets were badly damaged.
The packages containing the computer sets appeared to be in good condition and we accepted and signed for them without question.We unpacked the computer sets with care and can only assume that damage must be due to careless handling at some stage prior to packing.
We shall be glad if you will replace all 20 sets as soon as possible.Meanwhile,we have put the damaged computer sets aside in case you need them to support a claim on your suppliers for compensation.
Yours sincerely,
(Signature)
【例二】
Sunny Company
34 Zhongcheng Road
Jinlian Building
Shanghai
September 12,2001
Sales manager
Elegance Clothing Company
45 West Street,Nanjing
Jiangsu Province
Dear Mr.Chang:
On September 10,our order for 280 women?s cotton sweaters was duly received,but we regret to say that 40 cotton sweaters in white color were seriously soiled.
We had the case investigated immediately,and the result shows the damage was due to improper packing,for which the suppliers are definitely responsible.
Needless to say,we have suffered a great loss from this,as we cannot sell the sweaters in this condition to our customers.We ask you to conduct investigation at your end and reply to us.
Sincerely yours,
Sunny Lee
Manager
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