作业帮英语翻译High-quality customer service is preached(宣扬)by many,but
来源：学生作业帮 编辑：作业帮 分类：英语作业 时间：2024/07/17 10:09:04
英语翻译
High-quality customer service is preached(宣扬)by many,but actually keeping customer happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store (零售店),but instead will warn their friends,relatives,co-workers,strangers and anyone who will listen.
Store managers are often the last to hear complaints,and often find out only when their regular customers decide to go often to their competitors,according to a study jointly condated by Verde Group and Wharton School.
“ Storytelling hurts retailers and entertains consumers ,” said Paula Courtney,President of the Verde Group.“The store loses the customer,but the shopper must also find a replacement.“
On average,every unhappy customer will complain to at least four others,and will no longer visit the specific store.For every dissatisfied customer,a store will lose up to three more due to negative reviews.The resulting “snowball effect” can be verg harmful to retailers.
High-quality customer service is preached(宣扬)by many,but actually keeping customer happy is easier said than done.
Shoppers seldom complain to the manager or owner of a retail store (零售店),but instead will warn their friends,relatives,co-workers,strangers and anyone who will listen.
Store managers are often the last to hear complaints,and often find out only when their regular customers decide to go often to their competitors,according to a study jointly condated by Verde Group and Wharton School.
“ Storytelling hurts retailers and entertains consumers ,” said Paula Courtney,President of the Verde Group.“The store loses the customer,but the shopper must also find a replacement.“
On average,every unhappy customer will complain to at least four others,and will no longer visit the specific store.For every dissatisfied customer,a store will lose up to three more due to negative reviews.The resulting “snowball effect” can be verg harmful to retailers.
高质量的客户服务被很多商家所宣扬,但具体到实践,却不那么容易.
购物者有所抱怨时,其实很少反映给零售店的老板或管理者,他们会告诉自己的朋友,亲戚,同事,甚至陌生人以及任何能真正听取他们意见的人.
根据Verde Group 和 Wharton School的一项联合研究证实,通常情况下,商店管理者只有在很多老顾客都已经另寻他处时,才最后知道问题所在.
“这种抱怨伤害了零售商,也消遣了消费者.”verde group的主席,Paula courtney说道,“商店丢失了顾客,购物者却也需要另寻别处.”
通常平均每个抱怨者要告诉至少另外4个人,并且不再进入这家商店.对于每个不满意的顾客,因为其负面评价,一个商店至少要丢掉另外3个顾客.这样的滚雪球效应产生的后果可以给零售商带来极大的损失.
最后一行verg应该是very吧
购物者有所抱怨时,其实很少反映给零售店的老板或管理者,他们会告诉自己的朋友,亲戚,同事,甚至陌生人以及任何能真正听取他们意见的人.
根据Verde Group 和 Wharton School的一项联合研究证实,通常情况下,商店管理者只有在很多老顾客都已经另寻他处时,才最后知道问题所在.
“这种抱怨伤害了零售商,也消遣了消费者.”verde group的主席,Paula courtney说道,“商店丢失了顾客,购物者却也需要另寻别处.”
通常平均每个抱怨者要告诉至少另外4个人,并且不再进入这家商店.对于每个不满意的顾客,因为其负面评价,一个商店至少要丢掉另外3个顾客.这样的滚雪球效应产生的后果可以给零售商带来极大的损失.
最后一行verg应该是very吧
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