阅读英语短文回答问题The housekeeping department is the backbone of a h

阅读英语短文回答问题
The housekeeping department is the backbone of a hotel.In a sense,it is possible to say that a clean and attractive guest room is the product that the hotel sells.
The main duty of the housekeeping department staff is to see to the cleanliness and good order of all rooms in the hotel.The laundry and valet service and many personal services are also parts of their jobs.And they must coordinate the work closely with the front office.
This department as a whole is required to make the guest’s stays comfortable and pleasing.Any reasonable request must be fulfilled.But good service means more than fulfilling requests.Whenever and wherever possible,the staff should offer to do extra things for the guests.What is more,whenever there is an opportunity to “sell”,the staff should take it and suggest that guests use the hotel services as much as possible.They should make sure that they are really selling what the guest wants to buy.
It should be noted that the most important characteristic in the housekeeping department,and indeed throughout the hotel world,is the willingness to serve and please the guests.The housekeeping staff,such as chamber maids,housemen,linen-room attendants,supervisors and housekeepers,can do a great deal to assure a high business repeat and occupancy rate,not only through the efficiency in their jobs but also through their heartfelt warmth in serving the guests.
1.What’s the meaning of the “backbone” here?
2.What’s the duty of the housekeeping department?
3.What’s the aim of the department?
4.What are the important characteristics in the housekeeping department?
5.How can the staff assure a high business repeat?

1.It means the most important part.
2.To see to the cleanliness and good order of all rooms in the hotel.
3.To make the guest’s stays comfortable and pleasing.
4.The willingness to serve and please the guests.
5.Not only through the efficiency in their jobs but also through their heartfelt warmth in serving the guests.