英语翻译全世界人口的变化和旅游者心理的变化,以及不断变化着的旅游经济和旅游者的旅游消费模式,给饭店和旅游业既带来了挑战,

英语翻译
全世界人口的变化和旅游者心理的变化,以及不断变化着的旅游经济和旅游者的旅游消费模式,给饭店和旅游业既带来了挑战,也带来了机遇.在饭店和旅游业里,有两种类型的服务质量.一种就是能使顾客满意的产品和服务特性.而另一种服务质量就是对不足之处可以改进的自由度.我们关注的主要是前一种质量,因为它可以影响到顾客的满意程度.客人们只有相信他们所得到的利益比他们所牺牲的东西多时才会沉得"物有所值".所以,提高服务质量的关键所在就是如何让客人们觉得他们得到了最大的利益.在这里,客人们所牺牲的东西包括金钱以及花在消费上的时间.在任何一个酒店和旅游组织里,要想建立一套优质的服务体系,没有以服务为导向的组织文化是行不通的.一个组织的文化是该组织价值观、信条、理想和外在仪式的一种积淀.而以服务顾客为核心的组织文化的形成对于优质服务至关重要.

Changes in the world's population and tourists psychological changes,and the ever-changing travel tourism economy and consumption patterns of tourists,hotels and tourism to both challenges,and opportunities.The hotel and tourism industry,there are two types of service quality.Customer satisfaction is to make a product and service features.The other quality of service is inadequate to improve on the degree of freedom.Our main concern is the quality of the former,because it can affect customer satisfaction.Guests only believe what they are sacrificing the interests of something than they would sink a long time "value for money." Therefore,the key to improving the quality of service is how to make guests feel they have the greatest interest.Here,guests are at the expense of things including money and time spent on consumption.Hotels and travel in any organization,in order to establish a high quality service system,there is no service-oriented organizational culture is not feasible.An organization's culture is the organization's values,beliefs,ideals and an accumulation of external rituals.And to serve customers as the core of the formation of organizational culture is essential for quality service.