As a tour leader for years,i have been successful taken many

As a tour leader for years,i have been successful taken many groups into different countries,experienced innumerably people.However,there were three old men really impressed me,and for ever.
A qualified tour leader should have very strong customer services conception and always put safety as the priority.
It is necessary to do all the homework before departure.A tour leader will get benefit for the pre-departure seminar.Such as some hotel in foreigner countries doesn’t provide toiletries,if it was told by the leader in the seminar,then tourists wont have any trouble of that.
There are a lot of things need to get done for the preparation.For example,the travel documents,passports,visa,air tickets should be corresponded with the name lists.And pre-filled the ingoing and outgoing cards will definitely be beneficial for the job.
During the tour,a professional tour leader should be customer oriented.Be nice to tourists,serve tour group member carefully and kindly.
After successful taken a group,a tour leader will be sufficient as well.There always something interesting and something news to share with colleges.The resource of being a successful tour leaser is to put customers’ interest first,the secret of being a happy tour leader is to make customer happy frist.

前面几个都是机器翻译的,态度很重要~
在多年的导游生涯中,我曾经带过许多团去不同的国家,经历了无数的人.然而,这其中有三个老人永远的印在了我的脑海.
一个尽职的导游应该有很强的服务意识,永远把安全放在第一位.
启程之前做好准备工作是很有必要的.出发前的讨论会能给导游带来诸多好处,像一些国外的旅馆并不提供洗漱（直译为化妆用品,觉得应该不是那意思）用品,如果在讨论会上发布了这些,那么游客可以提前准备而不被困挠.
准备工作相当繁杂.例如,旅行证件、护照、签证、机票这些都应该和名单相符.事先填好出入登记卡也肯定有利于工作.
在旅行期间,一个专业的导游应该是以游客为导向（中心、上帝）的,微笑着,小心而友善地服务旅行团每位成员.
只有带团成功,才可以成为成功的导游.旅途中,总是会有很多新鲜和有趣的事情跟大家分享.成功导游的秘诀是把游客的利益放在第一位,而做个快乐导游的秘诀则是让游客先快乐起来.