英语翻译When a consumer(消费者) finds that something he or she boug

英语翻译
When a consumer(消费者) finds that something he or she bought is faulty or in some other way does not live up to what the producer says for it,the first step is to present the warranty(保单),or any other records that might help,at the store of buying.In most cases,this action produce results.However,if it does not,there are various means the consumer may use to gain satisfaction.
A simple and common method used by many consumers is to complain(投诉) directly to the store manager.In general,the "higher up" the consumer takes him or her complaint,the faster he or she can expect it to be settled.In such a case,it is usually settled in the consumer's favour,taking it as true that he or she has a just right.
Consumer should complain in person whenever possible ,but if they can not get to the place of buying,it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly,and especially when the consumer can show clearly what is wrong with what was bought in question.If this can not done,the consumer will succeed best by presenting specific information as to what is wrong,rather than by making general statements.For example,"the left speaker does not work at all and the sand coming out of the right one is unclear" is better than "This stereo(立体音响)-does not work."
The store manager may advise the consumer to write to the producer,if so,the consumer should do this,stating the complaint as politely and as firmly as possible.But if a polite complaint does not achieve the expected result,the consumer can go a step further.He or she can threaten(恐吓) to take the seller to court or report the seller to a public organization responsible for protecting
consumers' rights

当消费者他（她）发现买的一些东西有问题或者其他问题没有达到出售者所说的标准时,第一步应该出示（该物品）的保单,或者其它有关证物都可能用的上.大多情况下,这样做都至少会有个结果.不过,万一如果没有任何效果,这里有一些不同方法消费者可能用的上（得到一个满意的效果）.
一个简单而且普遍的方法,许多消费者都直接向店铺（卖场）经理投诉.一般来说,消费者他（她）向越是上级的管理者（上司、上级）投诉时,越快的理想结果基本都能得到.在这样的情况下,一般都是消费者首选的方法,实际上这种方法都恰好适合他（她）.
不管什么时候消费者都需要尽量亲自去投诉,但如果他们不能去到他们买商品的地方,通过通话或者写信的方式进行投诉也是个不错的选择.
用一种有礼节但是坚定的方式去投诉一般都是最有效的,尤其当客户能在言论（信）中清楚的提到买来的商品有哪些问题.除了这个办法,想达到最好的效果是客户将（商品）什么地方出的问题明确的指出来,这比写一份普通的反馈好的多.就举个例子吧,“左边的话筒（扬声器、喇叭）坏了,而右边的则老是出现‘沙沙’模糊的噪音”这样比“这个立体音响坏了”好很多.
店主（老板）也许会建议消费者写给生产商,假如这样的话,那么消费者就应该这么做,陈述所要投诉的报告尽可能的雅观（礼貌）、坚定.但如果一份礼貌的投诉不能达到想要的结果,消费者可以进一步（采取更好的行动）.他（她）可以威胁（恐吓）他们要把出售者告上法庭或者为了警戒（自保）消费者的权益而将出售者向有关公营机构（社会组织）报告.
呵,高中英语算不容易,加油.